www.wendy-poole.co.uk    © Wendy Poole 2012. All rights reserved.

About: This website (www.wendy-poole.co.uk) is owned and operated by Wendy Poole.


Use of website: Your use of and access to pages of the website is subject to these terms and conditions. By using or accessing any part of the website, you agree to be bound by the terms and conditions.


Website content: We follow processes to ensure that the content of the website is accurate, products are clearly described and prices are correct. However, we reserve the right to not accept any order where the price on the website is not correct.


When buying any products involving yarn or fabric, please be aware that, although every effort is made to display the colours accurately, browsers and computers will inevitably display colours differently depending on their settings.


Disclaimer: It is recommended you follow the tension given in each pattern. You should be prepared to use larger or smaller needles if necessary to obtain correct tension. This is particularly important if using US needles and/or US yarns as the sizes given are approximate.


If alternative yarns or materials are to be used to any specific stated pattern, we would recommend that you make adjustments (for example, in needle size when knitting, or hook size, when crocheting) to try and match the tension or at least satisfy yourself that you are happy working within what you consider to be acceptable tolerances.


Please take the time to check your tension and measurements. This cautionary note is present on all purchased patterns.


Copyright: All content on this site, unless otherwise stated, is owned by Wendy Poole and protected by copyright laws.


All patterns, whether electronic or printed, are sold or downloaded only for your own personal use and may not be copied, reproduced, modified, amended or distributed. They must not be used for any commercial purposes.


Privacy & Security: We take your privacy and security seriously and will never request information from you which is not essential for fulfilling your order or keeping you up to date with Wendy Poole products.


We will never make your information available to a third party without your consent.


We do not disclose customers' names, addresses etc. to third parties except for goods delivery purposes.




Prices: We do our best to ensure all pricing information on the site is accurate and up to date. We do reserve the right to amend prices, discounts and promotions until the point at which we send you a confirmation that your order has been accepted.


Payment: Payment is by Paypal only. If you are shopping from outside the U.K. place your order and your credit card issuer will convert the transaction into your own currency at the exchange rate prevailing on that day. Please ask your card issuer if you want to know what that rate is.


Digital content, including downloadable PDF patterns. All sales of digital content are final and digital downloads cannot be returned. Once downloaded it is your responsibility to save the content.




Returns

All goods are supplied or made using good quality materials and made to a high standard. 

Every effort is made to ensure your product is dispatched in perfect condition.


However if you do find a fault, we are more than happy to replace the item (providing there are no signs of use) and the product has not been opened or altered in any way.


You must contact us for any return within 10 days, preferably as soon as you receive the item.


There are no refunds on any cut fabric lengths, yarn for kits or cut haberdashery items.

 

Please note that customers are responsible for postage of returned goods, we will then be responsible for carriage of replacement goods being sent back to the customer.


Under no circumstances are we liable for consequential losses, howsoever caused by the use or non-use of any product supplied by Wendy Poole.


Complaints


If you have any complaints please email:- wendy.poole@btinternet.com.